Inside Drucker & Falk

Drucker & Falk Wins 2014 National Resident Satisfaction Award

Satisfacts works with nearly 300 management companies and over a million apartment homes nationally.

Doug Miller, founder and president of SatisFacts, adds, “We’ve always said that winning a national award validates that a company not only ‘talks the talk’ about service delivery, but also ‘walks the walk.’ Our clients recognize that everyone wins when there is a passion for delivering world-class service. Drucker & Falk had among the highest combined score nationwide for companies managing more than 10,000 apartments. In addition, 57 of the properties managed by Drucker & Falk also won a resident satisfaction award.

Jim Ledbetter, President and COO said, “as a third party fee manager, we understand that owners have a choice in management firms. We earn our client’s business at every property, every day, and we know resident satisfaction and NOI performance are inextricably linked. We’re extremely proud that for residents continue to recognize the value we place on over-the-top service, and are particularly gratified to receive this award for a second consecutive year. “

Founded in 1938, Drucker & Falk is a full service real estate and investment firm and manages more than 30,000 apartments in ten states including Virginia, Maryland, North Carolina, South Carolina, Georgia, Florida, Alabama, Indiana and Missouri.

SatisFacts™: SatisFacts™ (www.satisfacts.com), a division of Internet Brands, is the industry’s retention and reputation management authority, working with hundreds of management companies and more than a million apartment units nationally. SatisFacts’ feedback and reputation management systems Take the Guesswork Out of Retention™, and help clients reduce turnover, grow NOI and boost online reputations. To obtain more information, contact Doug Miller, SatisFacts, at 866.655.1490 x100 or dmiller@satisfacts.com.


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