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Multifamily Property Management Professionals

With clients entrusting the management of more than 30,000 apartments in nine states to Drucker & Falk, we use a systematic approach and highly portable business model to manage every asset under our stewardship, one that focuses on three core fundamentals:

  • People
  • Process
  • Performance

 It’s a simple approach, but effective.  And it has stood the test of time. 

People

This is a people business. We match owner goals with the right skill set needed to deliver optimal results at every asset.  We hire the right people - and then we keep them.  In fact, Drucker & Falk was recently named by the Multifamily Leadership Summit as one of the Top 10 Best Places to Work in Multifamily.

90% of our multifamily management professionals hold national designations.  Staff longevity, industry experience and local market knowledge is leveraged to the best advantage of our clients, with little turnover in client contacts.

Process

You get what you measure and we measure a lot. Using time-tested systemized leasing, retention, resident service, marketing, maintenance and financial reporting metrics benchmarked against our own multifamily portfolio as well as National Apartment Association (NAA) and the Institute of Real Estate Management (IREM) operating benchmarks, we seek and leverage the best practices, tools and technologies to ensure delivery of optimal asset value to our clients.  We have nearly eight decades invested in making good processes great, facilitating consistent delivery of operating results that negate a need for our clients to evaluate other property management solutions.     

Performance

Drucker & Falk performance at every property is measured against three critical benchmarks:

  1. Are we meeting or exceeding owner goals by delivering optimal asset value to the clients?
     
  2. Are we delivering over-the-top customer service to our clients and residents by executing on our business commitment that providing unparalleled client and resident service isn’t just a hopeful goal, it’s a business strategy?

  3. Through fiscal transparency, quarterly owner letters and early and often communication, are we ensuring that Drucker & Falk clients are the most knowledgeable owners of multifamily real estate in the market we serve?

Get in Touch

If you are an owner or investor and would like to know more about our services, we welcome the opportunity to connect! 

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